Here you'll find the most commonly-asked questions about pet insurance:
Policy Information
Why do I need pet insurance?
Are all pet insurance policies the same?
How do I access my electronic documents?
Why are there exclusions on my policy?
Do you cover neutering?
Is dental treatment covered?
Is my pet covered abroad?
Can I change my level of cover?
Will there be any charges for amending a policy?
Are there charges for cancelling a policy?
Do you cover spaying or castration (neutering)?
What is not covered by my pet insurance?
Definitions
What’s third party liability insurance for dogs?
What is a pet insurance 'annual limit'?
What is a pet insurance 'sub-limit'?
What is 'pre-authorisation'?
What is co-insurance / co-payment excess?
Claims
What is a policy excess and how much is it?
When should I start the claims process?
How do I make a claim?
Can insurers pay my vet fees direct?
Payment
How much will pet insurance cost?
Does paying monthly cost me more?
How can I pay for my policy?
When will my first Direct Debit payment be taken?
Where do I find my payment schedule?
Your Pet
Is there an age limit on the policy?
Why are pedigree animals more expensive to insure?
What pets and breeds are not covered?
Should my pet be micro-chipped?
Do I have to have my pet vaccinated?
Can I get cover if my pet has previous medical conditions?
What should I do if my pet passes away?
